Recover lost username/password
Please supply the e-mail address you used to register with. If you do not know please visit the contact us page for details of who to contact for help.
If this does not arrive, please contact the Virgin Media Helpdesk via email : virginmedia@leaseplan.co.uk so they can verify your e-mail address is correct.
Your username will appear and you will be allowed to reset your password through this process.